Guns, knives, explosives, dangerous liquids and hand carried parcels that could cause injury to other passengers are banned by law. This includes car/lawn batteries.
Radios, scanners and portable CD/tape/DVD players may be used on the bus only if the sound is transmitted to the user by ear plugs or headphones and the content is not offensive to other passengers.
ARTS may suspend a rider for incidents of disruptive behavior, violating the Passenger Conduct, Hazardous Materials, Audio/Video Device policies or breaking the law. Riders will be notified in writing of a suspension or penalty.
A rider may appeal a suspension or penalty. Appeals must be submitted in writing within (10) days of receipt of the written suspension or penalty addressed to ARTS, Attn: Executive Director, PO Box 552, Presque Isle, ME 04769. The appeal must include the rider’s name, mailing address, telephone number and the reason for the appeal. ARTS will respond to the appeal in writing within (10) business days.
Proper attire including shirts and shoes must be worn on ARTS vehicles. Please refrain from the use of fragrances due to other person’s sensitives.
Complaints regarding ARTS service or staff may be submitted in writing to the Management at the above address or by calling ARTS Business Office at 764-1290 or 1-800-442-3320. ARTS will respond to written complaints in writing within (10) business days.
ARTS reserves the right to change guidelines without immediate notification. For trip modifications, please call the numbers listed above at least day before the trip.
Effective date: March 14, 2017
Any private information given to ARTS regarding your transportation needs will be regarded as confidential.
Aroostook Regional Transportation System, Inc
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