ARTS may suspend a rider for incidents of disruptive behavior, violating the Passenger Conduct, Hazardous Materials, Audio/Video Device policies or breaking the law. Riders will be notified in writing of a suspension or penalty.
A rider may appeal a suspension or penalty. Appeals must be submitted in writing within (10) days of receipt of the written suspension or penalty addressed to ARTS, Attn: Executive Director, PO Box 552, Presque Isle, ME 04769. The appeal must include the rider’s name, mailing address, telephone number and the reason for the appeal. ARTS will respond to the appeal in writing within (10) business days.