ARTS bus drivers are trained in passenger assistance techniques and will provide assistance in boarding and disembarking from the vehicle if needed. Passenger assistance may include guiding the passenger to the vehicle, lending a steady arm for balance when boarding the vehicle, finding a seat or loading and securing a wheelchair.
ARTS drivers will not provide assistance that involves bearing weight including lifting and/or carrying passengers. Individuals who need extensive assistance in traveling must arrange for a personal care attendant to accompany and assist them. The driver may refuse services if the passenger cannot safely travel to and from the vehicle without the driver lifting and/or carrying them. For passengers using wheelchairs, the path to and from the bus must be clear. ARTS drivers will not enter the passenger’s home to assist them. This is the safety of both drivers and passengers, ARTS does not provide in-home assistance.